Customer care
A little clarity
before the glow.
What you can explore now, and what will be confirmed
before the collection is available to order.
The collection preview.
Can I order a lamp now?
This is a collection preview. Orders and payments are not open. You can save a selection in the preview bag on this device, but it does not reserve a product or create an order.
What does the preview bag do?
It saves Pebble and Twist selections in this browser on this device. It does not send an order, reserve inventory, or take payment. You can change quantities or remove items at any time.
What are Past Collections?
Wave, Column, Tide, Stack, Arc and Flute are sold-out designs in the Forma archive. They are shown for reference and cannot be added to the preview bag. No restock date is announced.
Can I subscribe for updates?
The subscription form is a preview only. It does not send your email or add you to a mailing list. Email collection is not connected.
Know the object.
Are the images photographs of finished lamps?
No. Twist studio images are Blender renders of the actual shade with a conceptual base and simulated light. Pebble images follow the design reference. Room scenes are generated visualizations. Final photography will show the finished products.
What does the Twist 3D viewer show?
The actual shade geometry, simplified for the web. It excludes the base and electrical components. The approximately 18 cm height and 12.1 cm maximum width describe the shade model only.
Where are the final specifications?
Materials, assembled dimensions, electrical ratings, light-source details, plug region and controls are still to be confirmed. Twist is intended as a complete lamp with a light source and cord. Pebble’s included components are not yet confirmed.
Delivery & returns.
What about delivery and returns?
Delivery regions, shipping costs, dispatch timing, returns and warranty terms are not yet confirmed for the website. They will be available before ordering opens.
Is anything reserved when I use the bag?
No. This preview creates no reservation, payment, delivery commitment or purchase agreement. Final prices, availability and service terms will be shown before a purchase can be made.
Staying in touch.
A public customer-service address will be added before ordering opens. For now, the product pages and these notes hold the available collection information.
About this preview
The bag uses local browser storage to remember your selection. The subscription preview keeps your entry in the current page only and does not transmit it. This build adds no analytics or advertising trackers. The hosting provider still handles normal website requests; these notes are not a substitute for the privacy policy needed when commerce or email collection launches.
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